Nondiscrimination Policy

Last revised: May 15, 2025

At Travella, we're committed to creating a platform where everyone feels welcome, respected, and treated with dignity. Discrimination has no place in our community, and we expect all users to uphold these principles when interacting with others on our platform.

This policy explains our expectations for inclusive behavior and the consequences of discrimination on Travella.

Our Commitment to Inclusion

Prodev Innovations Limited is committed to ensuring that all people who use our Travella platform are treated with respect and dignity. We prohibit discrimination against users, hosts, or guests based on:

Race or ethnicity
Color
National origin
Religion or creed
Sex or gender (including gender identity and expression)
Sexual orientation
Age
Disability or medical condition
Marital or family status
Veteran status
Citizenship or immigration status
Any other characteristic protected by law

What Constitutes Discrimination?

Discrimination can take many forms. On Travella, discriminatory behavior includes, but is not limited to:

For Hosts

Declining to rent to a guest based on any protected characteristic
Imposing different terms, conditions, or rates based on protected characteristics rather than objective factors
Providing different levels of service or vehicle quality based on protected characteristics
Using discriminatory language or expressing bias in communication with potential or current guests
Setting discriminatory requirements or preferences in vehicle listings
Canceling confirmed bookings for discriminatory reasons

For Guests

Refusing to rent from a host based on protected characteristics
Using discriminatory language or expressing bias in communication with hosts
Treating a host's property differently based on the host's protected characteristics
Canceling confirmed bookings for discriminatory reasons

For All Users

Posting discriminatory content, including in profiles, listings, reviews, or messages
Harassment based on protected characteristics
Making derogatory or demeaning comments related to protected characteristics
Encouraging others to discriminate

Legally Permitted Distinctions

In some cases, distinctions that might otherwise appear discriminatory may be legally permitted. These include:

Age requirements for vehicle rental (typically 21 years or older), as permitted by law and insurance requirements
Valid driver's license and driving record requirements that apply equally to all users
Reasonable accommodation policies for guests with disabilities
Objectively applied security or verification requirements

Note: Even when making legally permitted distinctions, these requirements must be applied consistently to all users without regard to protected characteristics, and must comply with applicable laws.

Recognizing Bias

We recognize that bias can be both conscious and unconscious. We encourage all community members to:

Reflect on decisions to ensure they are based on objective criteria rather than stereotypes or preconceptions
Apply the same standards and policies to all users regardless of their background or identity
Focus evaluations on relevant factors such as reviews, verification, and adherence to platform policies
Make decisions based on individual behavior and qualifications rather than group stereotypes
Consider how your words and actions might be perceived by others from different backgrounds

Our Expectations

All users of Travella are expected to:

Treat all community members with respect and dignity
Make decisions about hosting, renting, and interactions based on objective factors rather than protected characteristics
Communicate in a respectful manner free from discriminatory language or bias
Report any observed discrimination on the platform
Comply with all applicable anti-discrimination laws and regulations

Enforcement of This Policy

We take reports of discrimination seriously and will investigate alleged violations of this policy. Consequences for violating our nondiscrimination policy may include:

Removal of discriminatory content
Educational interventions and warnings
Temporary suspension from the platform
Permanent removal from the Travella community
Other actions as appropriate to the specific violation

In addition to Prodev Innovations Limited's enforcement, users who discriminate may also be subject to legal consequences under applicable civil rights and anti-discrimination laws in their jurisdiction.

Reporting Discrimination

If you believe you have experienced or witnessed discrimination on our platform:

Document the incident, including saving messages or screenshots if relevant
Use the "Report" feature in the app or website to flag the concerning behavior
Contact our Trust & Safety team at safety@prodevkampala.com with details of the incident
If you believe you have experienced a violation of law, you may also contact appropriate government agencies or seek legal counsel

We will maintain the confidentiality of reports to the extent possible, though some information may need to be shared to properly investigate allegations. We prohibit retaliation against anyone who reports discrimination in good faith.

Education and Training

Prodev Innovations Limited is committed to promoting inclusive practices through:

Providing educational resources to help hosts and guests recognize and prevent discrimination
Offering guidance on inclusive hosting practices
Sharing best practices for fostering a welcoming environment
Regular review and improvement of our own policies and practices

We encourage hosts and guests to take advantage of these resources to help create a more inclusive community.

Policy Updates

This Nondiscrimination Policy may be updated periodically to reflect changes in laws, best practices, or community needs. We will notify users of significant changes and maintain the current version on our website.

We're committed to creating an inclusive platform where everyone feels welcome. By using Travella, you agree to uphold these principles and help us maintain a community based on respect and dignity for all.

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