Legal Matters
Important information about using Travella
Support Center
Last updated: May 15, 2025
Welcome to Travella Support. We're here to help you with any questions or issues you might have with our services. Browse through our support topics below or contact our support team directly.
Contact Us
Customer Support
Our team is available 24/7 to assist with booking issues, account questions, and general support.
Email: support@prodevkampala.com
Phone: +256 (780) 101-601
Emergency Support
For urgent assistance during a trip or with an active booking.
Emergency Phone: +256 (780) 101-601
Available 24/7 for active bookings only
Frequently Asked Questions
Booking Questions
How do I book a trip?
Select desired vehicle type, brand, model, and select your dates, and browse available options. Choose the one that suits your needs, review the details, and follow the checkout process to complete your booking.
Can I modify my booking?
Yes, you can modify your booking through your account dashboard under "Trips" tab. Some changes may incur additional fees depending on the timing and nature of the modification.
What if I need to cancel my booking?
Cancellation policies vary by booking type. Please refer to the specific cancellation policy shown on your booking confirmation or visit our Cancellation Policy page.
Account Management
How do I reset my password?
Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.
How do I update my profile information?
Log in to your account, navigate to "Account Settings" or "Profile," and update your information as needed.
Using Travella
How do I search for specific features or amenities?
Use the filters on the search page to narrow down your options based on specific features, amenities, or preferences.
What should I do if I encounter an issue during my trip?
Contact our 24/7 emergency support line at +256 (780) 101-601. You can also report issues through the app by going to "Trips" then select your trip then "Help."
How do reviews work?
After completing a trip, you'll receive a prompt to leave a review. Your honest feedback helps our community make informed decisions.
Troubleshooting Guide
App Issues
- Ensure you have the latest version of the app installed
- Try clearing the app cache in your device settings
- Check your internet connection
- If problems persist, try uninstalling and reinstalling the app
- Contact support if issues continue
Payment Issues
- Verify your payment method details are correct
- Check with your bank to ensure there are no holds or restrictions
- Try using an alternative payment method
- Contact our support team for assistance with failed payments
Booking Issues
- Check your confirmation email for booking details
- Verify dates, times, and location information
- Ensure all required information is completed in your profile
- Contact support if you're unable to complete a booking
Additional Resources
Community Guidelines
Learn about our community values and expected behavior when using Travella.
Special Support Needs
Accessibility Support
If you require accessibility accommodations or have questions about accessibility features:
Email: developer@prodevkampala.com
Business Accounts
For questions related to business accounts or corporate travel programs:
Email: business@prodevkampala.com
Phone: +256 (780) 101-601
Media Inquiries
For press and media related questions:
Email: support@prodevkampala.com
We Value Your Feedback
We're constantly working to improve our service. If you have suggestions, feedback, or ideas for how we can make Travella better, we'd love to hear from you.
Email your feedback to: feedback@prodevkampala.com