Privacy Policy

Personal information you give us

• Account data. When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.

• Profile data. We may also ask you to provide additional profile information to use certain features of the Services which may include street addresses, phone numbers, driver's license number, date of issuance and issuing country and/or state, profile photos, employer, city, school, biography, and date of birth. Certain parts of your profile (like your profile photos, employer, city, school, and biography) are part of your public profile page and will be publicly visible to others.

• Vehicle data. We collect information you provide in relation to a vehicle such as vehicle listing details, vehicle identification number (VIN), vehicle location, availability dates, reviews, and uploaded trip photos.

• Payment data. We collect your digital payment details, bank account or payment card numbers, and transaction information in connection with a potential or actual transaction, which may be processed and stored by one or more third party payment service providers or digital payments companies.

• Identity verification data. In some instances, we may collect identity verification information such as a photograph or scanned copy of a driver's license, passport, national ID card, or payment card, insurance information, or other forms of identification information. Where we request that you withhold certain information (such as obscuring or redacting aspects of identification information), please do so.

• Communications. When you communicate with Travella, including via phone, email, or chat, or use the Services to communicate with other users, we collect information about your communication and any information you choose to provide.

Personal information we automatically collect

• Usage data. We collect information about your interactions with the Services, such as the pages or other content you view, your log-in history, your searches, bookings you have made, how long you spent on a page or screen, sites from which you link or browse to in the Services, navigation paths between pages or screens, information about your activity on a page or screen, access time, duration of access, and other actions on the Services.

• Location data. When you use certain features of the Services, we may collect information about your approximate location (e.g., city/town associated with your IP address). When you opt in to use our location sharing feature, we may collect the precise location information of your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device's settings menu.

• Device data. We collect information about your computer or mobile device, such as its operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique device identifiers, or general location information such as city, state, or geographic area.

• Trip data. We collect transactional information related to the trips you take through the Services, including the date and time of your trip, amounts charged, and other related trip details.

• Cookies and similar technology. When you access the Services, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, clear gifs, pixel tags, e-tags, "Flash cookies", or other local storage provided by your browser or associated applications (collectively "Cookies").

Personal information we collect from third-party sources

• Third-party services. If you choose to log in to our Services through a third-party site or service (e.g., Apple or Google), the third-party service may send us information such as your registration and profile information from that service. The information we may receive varies by service and is controlled by the relevant service.

• Third-party in-vehicle devices. If your vehicle, or a vehicle you book through the Services, includes an in-vehicle device or system operated by a third-party service (including vehicle manufacturers) or installed by the host, that host or service may record information about your use of the car. These devices or systems may monitor the car's condition, performance and operation, track fuel consumption, distance traveled, location, and other information.

• Background check services. To the extent permitted by applicable laws, Travella may collect background information about you from public records, background check providers, or other screening services, including credit reports and information about criminal convictions or from sex offender registries. We may use your information, including your full name and date of birth, to obtain such reports.

• Other sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, fraud detection information, or data from credit bureaus and other third-party data providers.

To provide the Services, including to:

• Provide and operate the Services
• Provide customer support
• Provide staff training
• Send you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you
• Facilitate your login to the Services via third-party identity and access management providers
• Process transactions and send notices about your transactions
• Personalize or customize your user experience
• Enable you to communicate with other Travella users
• Facilitate your referral invitations
• Send your requests for reviews, for fraud detection and prevention, and for any purpose you authorize at the time of collection

For research and development:

We may use your personal information for research and development purposes to improve our Services, including analyzing user behavior and trends, identifying usage patterns, and evaluating the effectiveness of features. These activities help us create better, more useful services for our community.

For marketing and advertising:

We may use your personal information to market and advertise the Services to you and others, including:

• Sending promotional messages, marketing, advertising, and other materials that may be of interest to you based on your preferences
• Personalizing, targeting, and measuring the effectiveness of advertising displayed on our Services or on other websites or mobile applications
• Providing you with information about events, promotions and the Services

You can opt-out of certain marketing communications through your account settings or by following the unsubscribe instructions in marketing communications.